Sharing knowledge, avoiding bottlenecks: How internal know-how becomes a team success with Evalea
Anna is a team leader in customer service. For years, she has relied on Paul – her “process expert”. Whenever it comes to special cases, Paul knows the solution. But when he is suddenly absent for several weeks due to illness, Anna’s team comes to a standstill: no one knows how certain processes work. Anna notices that there is too much knowledge in the minds of individual employees, and that’s exactly what makes them bottlenecks.
Anna finds a solution with Evalea . Together with Paul and the team, she is building an internal company wiki . Processes, checklists and information are systematically documented there. So the knowledge is available to everyone.
Anna is particularly enthusiastic about the fact that e-learning courses can also be created by employees themselves . Without further ado, Paul records an explanatory video in which he explains a central software system step by step. Once uploaded, this video is permanently available to all employees. Gradually, further short training sessions from the team are added, creating a decentralized e-learning offer .
Thanks to onboarding, Anna already knows the to-do lists for employees. It now also uses these for central processes. They now guide an employee step by step through the process and document the current status at all times.
Anna notices the relief after a short time: Instead of having to answer all the questions herself, she simply refers to the knowledge archive in Evalea. In this way, a personal risk became a sustainable advantage.
Their conclusion: Knowledge is no longer a one-way street. Through Evalea, Anna was able to ensure that experiences, tips and processes are not lost – but remain alive and benefit everyone.
Modules used in Evalea
Steps to define the project
Recognizing the problem
Knowledge often lies in the minds of individual employees. This creates dependencies, bottlenecks and risks a loss of knowledge when leaving.
Creating easy access
With Evalea, knowledge is not only collected, but also made accessible to everyone.
In-house wiki
Employees can easily document their knowledge and store processes, best practices or specialist knowledge in a structured way.
Easy creation of e-learnings
Specialists create content themselves, e.g. short videos for an introduction to software systems, without much effort.
Decentralised expansion
Thanks to the employees' own initiative, the range of learning opportunities is growing continuously – practical and up-to-date.
Sustainable store of knowledge
This creates a permanent, lively knowledge base that relieves new and existing employees and secures operations.
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