Services
Fast onboarding & personal support for your success
At Evalea, we ensure that new customers benefit from a structured and rapid onboarding process right from the start. Our experienced customer service team is always available to answer any questions you may have and will guide you through every step. If strategic or content-related issues arise, we advise you individually and support you in optimally designing your HR processes. This is how we ensure that you achieve your goals efficiently and successfully.
Onboarding at Evalea – Your Path to a Successful Software Implementation
At Evalea, we rely on a clearly structured onboarding process that accompanies you from the very beginning. In this way, we ensure that Evalea is quickly ready for use and is optimally tailored to your business processes.
1. Kick-off
We start with a joint kick-off date to get to know each other. Here we coordinate the project approach, the schedule and the responsibilities. We provide you with helpful checklists that you can fill out within two weeks.
2. Basic setup
We adapt the software to your corporate design, create all accesses and prepare the next workshop.
3. Configuration
In the configuration workshop, we discuss open questions and define the exact processes, adjustments and functions. Evalea implements these individually for you and sets up optional functions such as single sign-on or interfaces.
Setup & Training
We support you in importing your master data into the system. In addition, we conduct training courses on the modules you have booked during this phase so that your HR staff can get to know Evalea in detail.
5. Pilot phase (optional)
With a selected pilot group, you will test Evalea in live operation. The feedback is incorporated into the final adjustment in a structured way in order to optimally tailor the Evalea to your needs.
6. Go-Live
After completion of all preparations (and any adjustments from the pilot phase), Evalea will officially go into operation. We ensure a smooth transition to everyday work.
Personal customer service – your success is our goal
At Evalea, your success comes first. That’s why we offer you customer service that is characterized by competence, speed and personal attention.
We provide support in the software application, no matter what level you are at. Smooth onboarding and support are a matter of course for us.
Our Customer Service Manager Benedikt Haas
Since 2021, Benedikt Haas has been in charge of our customer service and ensures that your concerns are processed quickly and efficiently. With his many years of experience and his pronounced problem-solving skills, he is the expert for all questions about Evalea.
30 min
average response time
(Mon – Fri from 9 a.m. – 6 p.m.)
98%
of our customers are very satisfied with the support
In addition, we offer a self-service manual in the system with integrated AI function for chatting (81% of searches were successful at the first attempt).
Personal. Based on partnership. Fit.
Our consulting expert Jana Buckard
Since 2024, Jana Buckard has been strengthening our team as an expert in HR processes and digital personnel development. With her extensive know-how and passion for innovative HR solutions, she supports our clients in optimizing their HR processes and successfully implementing their strategic goals.
Our services and consulting services for customers
Transfer coach
New HR managers? Our transfer coach ensures a smooth start to Evalea. We teach you the most important functions in a compact training course and support you in seamlessly continuing your personnel development strategy. This way you avoid long training periods and get started right away.
Workshops
State-of-the-art competence management: Our workshops offer you a well-founded introduction to the basics and agile application of competence management. Regardless of whether you are a beginner or want to deepen your knowledge – we will provide you with know-how and practice-oriented methods to strategically identify, structure and further develop competencies in the company.
Training
Maximize the potential of Evalea with our customized training for managers and employees. We offer you practical knowledge about the use of Evalea – whether you are a beginner or an experienced user.
- Basic training: First steps, functions and operation
- In-depth training: Individual modules according to your requirements
Questionnaires
Successful surveys thoughtfully designed: We support you in the development of new questionnaires as well as in the review and optimization of existing survey instruments. Our goal is to provide clear insights and well-founded recommendations for action.
Comprehensive information about modules and services
In a short appointment, we will discuss your needs and will be happy to set up an individual and free test account.